How To Complete The Estimate Booking Portal

Help Center is a public website where customers can find answers 24/7.

Step 1: Get Email:

• Check your Email to find the estimate and job number.  
• The job number is referenced in the subject line and the top line of the Email; it will start with a P or W.  
• Click "View & Book Your Estimate" to go to the estimate booking portal.

Step 2: Find My Estimate

• Enter the job ID # and zip code, phone number, or email address to view the estimate. 
• Click "Find My Estimate".

Step 3: Continue to Online Booking

• After reviewing the estimate
• Click "Continue to Online Booking".

Step 4a: Paying Party Details 

• To begin, add the name, contact information, and billing address of the paying party. 
• The paying party is legally responsible for the shipment. 
• After the paying party's details are entered, Click "Next". 

Step 4b. Pick Up Party Details 

• Add the pickup location's address and the party's contact information responsible for coordinating the pickup. 
• Click "Next". 

Step 4c. Delivery Party Details 

• Add the delivery location's address and the party's contact information responsible for coordinating the delivery. 
• Click "Next". 

Step 4d. Review Customer Details  

• Review and confirm your shipment's pickup, delivery, and payment details.
• Click "Estimate & Terms". 

Step 5. Estimate & Service Level 

• Review the Estimate & Service Level, including the selected delivery method. 
• ✅Check the Service Level Agreement.
• Review the Key Terms of Service.
• ✅Check that the Key Terms of Service have been read and reviewed. 
• 🖋️ Sign and Click "Accept Estimate & Service Level."

Step 6: Terms & Conditions

• Review that the estimate's Terms and Conditions.
• ✅Check that the estimate's Terms and Conditions have been read and acknowledged.
• 🖋️ Sign and Click "Accept Terms and Conditions". 

Step 7: About Full Coverage Insurance  

• Insurance coverage is optional. 
• Completing all of Step 7 is required regardless of deductible option as the item's value influences the packing process and ensures your goods are shipped safely.
• The insurance cost is determined based on the deductible you select and whether your shipment is domestic or international.
• Ship Smart has a loss and damage rate below 2%. Still, accidents can happen with any mover, so we offer complete replacement policies. 
• At a minimum, our standard pack protocol is to bubble-wrap and cardboard-box the furniture items. Then safely banded and secured to shipping pallets. 
• We offer custom full wood crating options for high-value, fragile, and delicate items. 

Step 7a: Insurance Inventory

• Get started by adding the items' description, quantity, and value. The insurance inventory will automatically be filled in by clicking add item using the inventory the estimate was based. 
• To move through the list, Click "Add Item".  
• Repeat this step until the complete inventory list is added.
• Take this opportunity to ensure the item's description and quantity are accurately represented in the inventory.

Note: The final cost is based on the actual inventory picked up, packing services, corresponding packed weight, dimensions, insurance, and delivery service level.

Step 7b: Insurance Coverage For Boxes & Like Items

• To add multiples of the same items (e.g., boxes), include a description of the items, quantity, and the value of a single item. 
• Example:
• Description: Medium Boxes
• Quantity: 10 
• Value: $100 (per box) 
• Total Value: $1000
• Like items should be separated by value, not description. If one box has higher valued items packed inside it than others, list it separately. 

Step 7c: Insurance Inventory Review

• Review the insurance inventory and Add Items or Edit the inventory if needed. If not, Click "Finished, Show Insurance Options". 

Note: Click Edit or Add Item to update the Insurance Inventory.

Step 7d: Choose Insurance Deductible

• Select a deductible. 
• To qualify for insurance, the total declared value of your goods must be greater than $1000.
• There are four deductibles options:
• $100.00 Deductible
• $30.00 cost per $1,000 declared value 
• $250.00 Deductible
• $25.00 cost per $1,000 declared value
• $500.00 Deductible
• $20.00 cost per $1,000 declared value
• After selecting a deductible, Click "Next Step".

Step 7f. Insurance Review Terms & Conditions 

• Review the insurance terms and conditions service level, including additional Ship Smart Terms and Conditions 
• Enter the name of the insured. This is the person the insurance company would pay in the unlikely event of damage. 
• ✅Check the insurance Liability Terms and Conditions. 
• 🖋️ Sign and Click "I Accept."   

Step 8: Payment Details 

• Enter the name and billing address of the Paying Party. This information must be the same as that entered in Step 4a. 
• ✅Check the authorize Ship Smart to charge the amount shown in the Total Amount to Authorize. In the event of cancellation, a minimum cancellation fee of $75 will be applied. 
• 🖋️ Sign and Click "Submit."  

Note: Only Visa, Mastercard and Discover are accepted forms of payment. American Express, Check or Cash is not accepted.