-
How can I schedule a pickup?Before a pickup can be scheduled, the estimate booking portal must be completed. The estimate booking portal will be sent to your email within 24 business hours of the request; if it has not been received, please contact us at 💬 LiveChat, �� CustomerService@ShipSmart.com, 📞1-800-554-5574 Ext 300 Upon receiving notification of the completed estimate portal, our warehouse manager will call the pickup contact directly within 72 hours to schedule a pickup appointment.
-
Do you pickup from inside my house?Yes, all estimates include white glove pickup to the first floor of your business or residence.
-
How much notice do you need for pickup?We can pick up your shipment within 2-10 business days after booking. In many cases, we can pick up your shipment the same week; however, additional fees may apply. We recommend arranging your shipment at least 10 days in advance to allow us adequate time to schedule the pickup for the day you request.
-
Can I save money by dropping off my goods at your local warehouse?Yes. You can drop off your goods at our local warehouse to reduce costs in most areas.
-
Do I need to be present at both the pickup and destination address?Yes, either you or a designated party needs to be present for both the pickup and delivery of the goods.